terms and condition

1. Order Cancellation:  

Users can cancel orders during verification or before product dispatch. If delivery is refused, the  products  will be returned to the origin. In these cases, a full refund will be issued to  the  original payment method within 7-10 working days after confirmation.

2. Product Returns:  

Products delivered in a damaged or unusable condition can be returned within 7 days or during the warranty period, provided proof of damage is submitted at delivery.  

Certain products may have specific return windows, while others without such specifications are non-returnable unless damaged at delivery.

3. Refund Policy:  

Refunds for eligible returns will be processed within 7-10 working days after the product is received at our warehouse.

4. Exchanges:  

Eligible items can be exchanged, subject to stock availability.

5. Privacy and Data Usage:  

User data will be collected and used solely for service enhancements, order processing, and personalized communication. Sharing with third-party partners follows strict confidentiality agreements.